UX/UI Legal & Tech Support Application Designer (Contract)

Resolved 200+ user issues monthly, identifying pain points that informed a 30% faster system update cycle.

Collaborated with IT and product teams to prioritize fixes, improving user satisfaction scores by 20%.

Designed intuitive help guides adopted by 90% of staff, cutting training time by 5 hours per hire.

Gathered feedback from 50+ end-users, shaping a kiosk interface that boosted task efficiency by 15%.

Software

User Research

In-House Research

Meetings with the legal team were held daily to deduce pain points relating to the previous version in developing Archer. We realized that grouping various functions to alleviate project workload was essential for time savings per case, while simplifying the convoluted interface.

Archer/Envoy Application and Customization

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I was the primary designer for the Apple Legal application designed for access of product info, discovery files and case files by internal legal council. Other applications included the Envoy Tech Support Application that assisted the identification and reporting of tech issues.

Envoy Mobile Application

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Envoy Tech Support Application Mobile form factor.

512.466.3828

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