UX/UI Legal & Tech Support Application Designer (Contract)

At Apple, I contributed to three major projects, including the development and enhancement of the customer relationship management (CRM) system Rover/Envoy, Archer Request, and Archer Case Management. My role primarily involved collaborating with project stakeholders, industry experts, and development teams during ideation sessions to shape product strategy and functionality. The core challenge of these initiatives was to streamline legacy applications, transforming them into more intuitive, user-friendly interfaces while also updating the system architecture (AX) to improve performance and scalability.