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  • More
    • Home
    • Cognite
    • Tractor Supply Co.
    • Apple
    • ClothingTech
    • Dell
    • PupUp Rx
    • Univision
    • eyeQ
    • Brand Design
  • Home
  • Cognite
  • Tractor Supply Co.
  • Apple
  • ClothingTech
  • Dell
  • PupUp Rx
  • Univision
  • eyeQ
  • Brand Design

Rover/Envoy and Archer Application

Lead Dveloper

Design Time: 7 months


Description of Problem - Apple was in need of revamping the Legal and Tech support applications to to combine and delete various requirement that were either outdated or insufficient for daily use.


Synopsis - I contributed to three major projects, enhancing enterprise-level Rover/Envoy CRM applications integrated with SAP data systems. Collaborated with cross-functional teams to translate business needs into accessible design solutions. Updated system architecture to improve performance and scalability. Developed robust wireframes and prototypes in a Redux and React environment, implementing WCAG standards and leveraging HTML, CSS, and JavaScript as needed.

Software

Results

+52%

+52%

+52%

Efficiency Gains

1,200+ attorney hours saved annually

+28%

+52%

+52%

UI Improvements

Eliminated 9 redundant fields, reduced steps from 12 to 3

+45%

+52%

+45%

Revenue/Business Impact

User Research

In-House Research

Partnered daily with legal and compliance teams to reverse-engineer pain points in the legacy Archer platform, uncovering 47 critical friction points in case routing and data entry. Co-facilitated cross-functional war rooms using Figma and Miro to regroup fragmented workflows into modular, role-based dashboards. Streamlined convoluted UI by collapsing 12-step processes into 3 intuitive phases, enforcing WCAG 2.2 AA and Apple Human Interface Guidelines. Outcome: reduced case processing time by 52%, eliminated 9 redundant fields, and established a reusable legal UX framework deployed across 8 enterprise tools—saving 1,200+ attorney hours annually.

Archer/Envoy Application and Customization

(Click on Image)

I was the primary designer for the Apple Legal application designed for access of product info, discovery files and case files by internal legal council. Other applications included the Envoy Tech Support Application that assisted the identification and reporting of tech issues.

Envoy Mobile Application

(Click on Image)

Envoy Tech Support Application Mobile form factor.

512.466.3828

Copyright © 2026 Ernesto Rodriguez | Remote UX/UI Designer Portfolio - All Rights Reserved.

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