UX/UI Sales AI Application Designer

Met with end users to uncover pain points inherent in the current sales and support process. After discussing current process we developed a plan to incorporate user needs into the new future A3 design requirements.

1. What is the current sales process at Dell B2B operations?
2. What are your pain points?
3. How do you feel about the overall experience?
4. Are there any features you wish were available?
5. Can you walk me through a recent experience you had with it?
6. How do you typically find information or support when needed?
7. What do you like most about the product?
8. How does this product compare to others you’ve used?
9. Is there anything else you’d like to share about your experience?