I contributed to user engagement and AI-driven kiosk projects for Coca-Cola and Ford, designing conversational interfaces for mobile devices and kiosks to enhance user experience. Working closely with product managers, I developed low- and high-fidelity prototypes and mapped user pathways to streamline interactions. The goal was to create intuitive, engaging environments where users could effortlessly create accounts, input data, and access personalized rewards—such as redemption certificates for Coca-Cola or tailored vehicle options for Ford. My role was pivotal in delivering seamless, user-centric solutions across both platforms.
The predominant method of requirement gathering originated in the stakeholder team. Daily sessions of project data points were disseminated by stakeholders that met with the Coca-Cola and Ford in order to create user pathways and an eventual product.
On occasion users were brought in to describe their current product experience and pain points they experienced.
Design and development of user interfaces that would be leverage AI to assist in account creation and user empathy.
UI would seamlessly interface with AI software and kiosk hardware of various specification.
User interfaces were developed to assist in engagement and to facilitate the user in product knowledge and choice.
User interfaces were developed to assist in account creation and assisting user engagement.
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